Troubleshooting

• Open the address in a phone browser — does it load without a VPN or password?
• Use the main address (for example https://yourstore.com, not a page behind a login).
• Your host or firewall may block automated checks; allow it, or contact your host.

Open the build to see what went wrong in plain language. Your configuration is saved and the build is given back, so you can fix the problem and tap Build again. If it says the problem is on our side, just try again later — or contact support with the build ID.

• Add your login, payment or CDN domains under Domains allowed inside the app.
• Some sign-in providers (for example "Sign in with Google") don't allow sign-in inside apps — use email sign-in on your website, or open that link in the browser.
• Rebuild your app after changing these settings.

See Install the APK on your phone and "App not installed".

Downloads are kept for 30, 90 or 365 days depending on your plan. Build again to get a fresh file — your settings are kept.

• Card declined — try another card or payment option in the Paystack window, or contact your bank.
• Paid but plan not active — wait a minute and refresh Billing; confirmation from Paystack is usually instant but can take longer for bank transfers. If it's still not active after an hour, contact support with your Paystack reference.
• Charged twice — contact support with both references and we'll sort it out.

Check your spam or promotions folder and add us to your contacts. Make sure the email on your account is right (Settings → Profile). Build emails can be turned off in Settings — receipts and security emails are always sent.